Terms & Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE. BY ACCESSING AND/OR USING THE WEBSITE (OTHER THAN TO READ THESE TERMS OF USE FOR THE FIRST TIME) YOU ARE AGREEING TO COMPLY WITH THESE TERMS OF USE, WHICH MAY CHANGE FROM TIME TO TIME. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, DO NOT ACCESS OR USE THE WEBSITE.
If you are agreeing to these Terms of Use on behalf of someone else (your employer for example), then you are warranting to us that you have the full legal authority to bind that third party.
This website is owned and operated by Real NY Eats LTD. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors access to Real NY Eats Ltd menu and services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.  In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before committing to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional pricing information is available on the payments page.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we materially change the Terms, we will notify you here that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Furthermore, except as expressly permitted in these Terms of Use, you may not: (i) remove, alter, cover, or distort any copyright, trademark, or other proprietary rights notice on the Website or Website Content; (ii) circumvent, disable or otherwise interfere with security-related features of the Website; (iii) use an automatic device (such as a robot or spider) or manual process to copy or "scrape" the Website or Website Content for any purpose without our express written permission; (iv) collect or harvest any personal data or personally identifiable information from the Website including, without limitation, user names, passwords, email addresses; (v) attempt to or interfere with the proper working of the Website or impair, overburden, or disable the same; (vi) decompile, reverse engineer, or disassemble any portion of the Website; (vii) use network-monitoring software to determine architecture of or extract usage data from the Website; (viii) encourage conduct that violates any local, state, federal law or international law, impersonate others, use a false email address, or misrepresent your affiliation with others; (ix) violate export laws, including, without limitation, engage in any conduct that restricts or inhibits any other user from using or enjoying the Website; or (xi) solicit other users to join or become members of any commercial online service or other organization without our prior written approval.
The Irish courts will have jurisdiction over any claim arising from or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland.

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Refund Policy

We take pride in our customer satisfaction. Therefore, we endeavour to provide only the best quality food to meet the tastes of our customers. To this end, in the rare situation where your order has not been delivered, we will issue you a full refund for your order. In the event your order has been incorrectly delivered or the order is incomplete, we will provide you a partial refund for the missing item. Please keep in mind that we photograph every order and drop-off to ensure our items are handled with the utmost care and respect.


We do not provide refunds for the cancellation of any new orders as we begin processing and preparing your meal immediately upon receipt of your order. We prepare every meal ordered based on your specifications, therefore, the meal cannot simply be resold should you cancel at the last moment and would go to waste. Therefore, once your order has been confirmed and prepared, we cannot offer a refund if you change your mind, are unable to pick it up, or otherwise, wish to cancel your order.

For advance orders (24 hours or more), you may cancel your order by 8am on the day before scheduled delivery and receive credit, minus the deposit. If any subsequent order is also cancelled within the 24 hours, that deposit will be forfeit. In order to maintain the quality of your meal, all your orders are produced on the spot with only the freshest produce that we purchase on the day of your delivery. Hence, please provide us with the due notice should you wish to cancel so that these fresh ingredients need not go to waste.


All refunds will be issued in the same form as the original method of payment. Cash payments cannot receive credit/debit or gift card refunds. Credit/debit or gift card payments cannot receive cash refunds. For credit/debit card refunds, the availability of funds will depend on your banking institution and may take up to 3-5 business days to fully process.


For retail Items:
You may return any purchased items, unused, damaged, or opened for up to 14 days with the receipt specifying the correct item.
Packaged or prepurchased food/drink kits, plans, or special offerings:
Please notify Real NY eats immediately if an item is missing or damaged. We will do our best to rectify and replace the item if necessary. Please be advised that all orders are photographed prior to leaving. No refunds are given after the order is fully processed, delivered, opened, or partially eaten.

 

Privacy policy
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Our Company collects the following data depending on selections and services:
Personal identification information (Name, email address, phone number, etc.)
 & Order information

How do we collect your data? 

You directly provide Our Company with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser’s cookies.

Request joining mailing lists or contact lists of any kind.

Our Company may also receive your data indirectly from the following sources:
Purchases via Instagram or other social media platforms.

How will we use your data?
Our Company collects your data so that we can:
Process your order and manage your account.

Email you, if requested, with special offers on other products and services we think you might like.

When Our Company processes your order, WE DO NOT SELL DATA to third parties.
How do we store your data?
All payment data is tokenized by payment processors. We store nor have access to any payment information or data. Order information and personal contact information are kept securely on our website servers. Order information is not deleted.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like, but only if you have requested to participate.
If you have agreed to receive marketing, you may always opt-out at a later date.
You have the right at any time to stop Danu Fetlte & Fare Ltd from contacting you for marketing purposes or giving your data to others.
If you no longer wish to be contacted for marketing purposes, please click here.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Real NY Eats Ltd correct any information you believe is inaccurate. You also have the right to request our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that our company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at via email.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in

Understanding how you use our website

What types of cookies do we use?
There are several different types of cookies, however, our website uses:
Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.

Advertising  - Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address. Our Company could potentially now or in the future share some limited aspects of this data with third parties for advertising purposes.  This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company regularly reviews its privacy policy and posts any updates on this web page. This policy was last updated on November 30, 2024.
How to contact us
If you have any questions about Our Company’s privacy policy, or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.  Email us at realnyeats@gmail.com